Cabin Cancellation Policy "B"
Need to Cancel?
If you need to cancel your CABIN reservation please call 403-845-2145 or email. See specific details below.
*Please note that the CABIN and CAMPSITE cancellation policies are different, and the information below only applies to cancelling CABINS.
Cancellation Policy for CABINS:
1B. ALL CABIN BOOKINGS REQUIRE A NON REFUNDABLE 1 NIGHT DEPOSIT. All customers wishing to cancel their cabin reservations must still give us at least 1 week’s notice prior to arrival but remember that your 1 night deposit is still non-refundable.
2B. If no notice of cancellation is given, or notice is given within 1 week prior to the reservation date, you would be responsible for a late notice cancellation fee equivalent to a maximum 3 nights stay in that cabin. Also, you may be flagged for future reservations to provide a non-refundable deposit for the entire stay rather than just a 1 night deposit.
3B. No refunds will be issued for an early check-out. We do not allow late checkouts, check out is 11am.
4B. Changing the name under the reservation is subject to a change fee of $20 + tax. The name on the reservation must match the ID of the guest upon arrival. Reservations booked & changed by a Member do not have to pay the change fee to change the name.
5B. Transferring the deposit to new dates is not permitted. The deposit is permanently attached to this reservation.
6B. Transferring your reservation to someone else: If you can find someone to take over your reservation you must contact us at least 24 hours in advance to make the changes. We will need the replacement person’s Name, Address, Phone number, and Email address. It is up to you to recover the deposit you paid us, from the person taking over your reservation. A change fee of $20 + tax would apply to the person taking over your reservation as we need to confirm their personal information & collect their credit card information. Reservations booked under a members name do not have to pay the change fee to change the name.
7B. Need to reduce your CABIN stay? A reduction of days is permitted with at least 1 week’s notice prior to your current reservation date, maximum 2 nights reduction. A change fee of $20 + tax would apply to members and non-members alike. Guests reducing the number of nights on- or after the start date of their reservation will still be responsible for the total stay amount quoted on this confirmation email (Maximum 3 nights stay will be charged). The reservation must maintain at least a two-night minimum.